About Booking

You may make direct booking through our website/ contact us/ walk in to our office to make booking.
Once you have made the booking on our website, you will be able to pay with credit card or online banking through our website. You will be charged upon completion of booking. For extra hour charges, customers can pay directly to our drivers.
You may do multiple bookings for the whole week through our website or you may contact us and we will take in your booking manually.
Our service range is for all kinds of common automotive with vehicle age <15years. You may contact us for verification if your vehicle is not common in Malaysia.
Upon booking confirmation on our website, a booking confirmation email will be sent to you and the drivers information will be sent within 24 hours.
Cancellation is allowed after confirmation but you can contact us for rescheduling.
Yes, as long the vehicle is authorised to be driven by our drivers and all information including vehicle details, passengers’ contact details and pick up location must be clearly stated.
Yes, you are welcome to use our service as long as your activities and goods are legal in Malaysia. We will not take any responsibility for any missing goods. Items inside the car is not responsible of our driver. Driver has the right to stop providing service if driver found illegal items in the car. We will directly hand over the car to Police Station.
We advise customers to book as early as you can (best before 3 working days), so we can have check on the availability on drivers to match with your requirement. We only take bookings 24 hours before the service through online and you may contact our office for emergency booking.
Yes, you may book our service to pick you up at destination A and drop you at destination B in condition the distance between A & B must be less than 50km and there will be a surcharge of RM60.
Yes, you may book our service to travel to outstation but you must return to your original place or place less than 50km from the original place on the same day or you will be charged for a full day package which is RM 300 (original place + 8hours) and RM60(different location) for every overnight. Lodging excluded.

No, we provide drivers to drive your vehicles, other costs are not included in our service.

Hourly booking will be charged RM60 for every single hour with minimum 3hours and subsequent hour RM 60. Maximum up to 12hours (RM720) ; Full day booking is RM300 for 8 hours and Extra long day booking is RM500 for 12hours. Driver has the right to stop providing service after 12hours.

Customer can always end the service timing but balance hours will not be refunded and transfered to another trip.

Yes, our service is open for 24hours.
Yes. You may extend your booking during service with every RM60/hour with maximum (12 hours ) . Driver has the right to stop providing service after 12hours.

In this situation, we allow for 15 minutes no charge extra service, after 15 minutes you will be charged by every half hour (RM30/half hour).

For now, VDrive will be serving in Kuala Lumpur and Selangor regions only. Might extend our service to other cities & states in future.

About Driver

We practice our drivers to arrive 30minutes before the booking timing. Clients are allowed to contact us if driver does not show up on time. 30minutes timing is allowed to be given to driver for every circumstances. Cancellation with full refund is allowed if driver does not show up or if driver is late more than 30minutes. Booking timing will be calculated based on booking time or arrival time of driver.
We will send you the details of driver through communication application.
Please contact us to clarify or double confirm if there is any special case or special arrangement on changing driver to prevent any defraud.
Yes you may enter driver code in our reservation form so we will give priority to arrange your preferred driver to service you. We advise our clients to book earlier as drivers might assign for others duty.
In our policy, all personal dealing between drivers & customers will not covered by our company. We will terminate both drivers & customers account to protect the benefit of others drivers.
Our driver will always stand by for customer when vehicle stop at any destination. Driver is allowed to have break for wash room/meal with agreed by customer.